@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600&display=swap');
:root{
  --teal:#37b999; --blue:#0f7cc0; --navy:#003974; --white:#fff;
  --flag:#c0392b; --muted:#6b7c8f; --rule:#e3e8ed;
}
*{box-sizing:border-box}
body{margin:0;font-family:Poppins,system-ui,sans-serif;color:var(--navy);background:var(--white);font-size:14px;line-height:1.5}
.mono{font-variant-numeric:tabular-nums}
h2{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin:0 0 10px}

.topbar{padding:14px 20px;border-bottom:1px solid var(--rule)}
.hd-main{font-size:18px;font-weight:600}
.hd-main .sep{color:var(--rule);margin:0 8px;font-weight:400}
.hd-main .score{color:var(--teal)}
.hd-main .cust{color:var(--navy)}
.hd-main .rep{color:var(--blue);font-weight:500}
.hd-main .back{text-decoration:none;color:var(--muted);margin-right:10px;font-weight:600}
.hd-main .back:hover{color:var(--navy)}
.hd-sub{color:var(--muted);font-size:12px;margin-top:2px}
.practice-link{margin-left:10px;font-size:12px;font-weight:600;color:#fff;background:var(--teal);padding:3px 10px;border-radius:6px;text-decoration:none}
.practice-link:hover{background:#2ea38a}

.strip-wrap{padding:18px 20px 10px;border-bottom:1px solid var(--rule)}
.strip{position:relative;height:38px;margin-bottom:4px;cursor:pointer}
.strip-bar{position:absolute;top:17px;left:0;right:0;height:4px;background:var(--rule);border-radius:2px}
.playhead{position:absolute;top:6px;height:26px;width:2px;background:var(--blue);left:0}
.mk{position:absolute;top:11px;width:15px;height:15px;padding:0;border:0;background:none;transform:translateX(-50%);cursor:pointer}
.mk-hit::after{content:"";display:block;width:12px;height:12px;border-radius:50%;background:var(--teal);margin:1.5px auto}
.mk-partial::after{content:"";display:block;width:12px;height:12px;border-radius:50%;background:var(--teal);opacity:.45;border:2px solid var(--teal);margin:1.5px auto}
.mk-miss::after{content:"";display:block;width:11px;height:11px;border-radius:50%;background:var(--white);border:2px solid var(--flag);margin:1.5px auto}
.mk-miss.inferred::after{opacity:.55;border-style:dashed}
.mk-flag::after{content:"";display:block;width:0;height:0;border-left:7px solid transparent;border-right:7px solid transparent;border-bottom:12px solid var(--flag);margin:2px auto}
.mk:hover{z-index:5}
.mk:hover::after{outline:2px solid var(--blue);outline-offset:1px}
.strip-meta{display:flex;justify-content:space-between;color:var(--muted);font-size:11px}
audio{width:100%;margin-top:8px;height:34px}

.cols{display:grid;grid-template-columns:1fr 380px;gap:0}
.transcript{padding:16px 20px;border-right:1px solid var(--rule);max-height:calc(100vh - 190px);overflow:auto}
.turn{padding:4px 8px;border-radius:5px;cursor:pointer;display:grid;grid-template-columns:38px 62px 1fr;gap:8px;align-items:baseline}
.turn:hover{background:#f4f7f9}
.turn .ts{color:var(--muted);font-size:11px}
.turn .who{font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.03em}
.turn.rep .who{color:var(--blue)}
.turn.cust .who{color:var(--muted)}
.turn.cust .say{color:#33475b}
.turn.evidence{box-shadow:inset 3px 0 0 var(--teal);background:#f0faf7}
.turn.active{background:#e8f4fb}
.turn.flash{background:#fff6d6;transition:background .1s}

.scorecard{padding:16px 20px;max-height:calc(100vh - 190px);overflow:auto}
.sc-section{margin-bottom:14px}
.sc-head{font-weight:600;font-size:13px;display:flex;justify-content:space-between;border-bottom:1px solid var(--rule);padding-bottom:3px;margin-bottom:5px}
.sc-head .count{color:var(--muted);font-weight:500}
.sc-item{display:grid;grid-template-columns:16px 1fr auto;gap:7px;align-items:baseline;padding:2px 0;font-weight:500;cursor:pointer}
.sc-item .tick{font-weight:600;text-align:center}
.sc-item.r-hit .tick{color:var(--teal)}
.sc-item.r-partial .tick{color:var(--teal)}
.sc-item.r-miss{color:var(--flag)}
.sc-item.r-miss .tick{color:var(--flag)}
.sc-item .lbl{text-transform:capitalize}
.sc-item .at{color:var(--muted);font-size:11px}
.sc-item:hover{background:#f4f7f9}

.sc-flags{margin-top:16px;border-top:2px solid var(--flag);padding-top:8px}
.sc-head.flag{color:var(--flag);border-color:var(--flag)}
.flag-item{margin-bottom:8px;cursor:pointer}
.flag-id{color:var(--flag);font-weight:600}
.flag-id .at{color:var(--muted);font-weight:400}
.flag-ev{color:#5b3a37;font-size:12.5px;font-style:italic;margin-left:4px}

.panel{margin-top:14px;border-top:1px solid var(--rule);padding-top:6px}
.panel summary{cursor:pointer;color:var(--muted);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}
.metric,.grade{display:flex;justify-content:space-between;padding:3px 0;font-weight:500}

/* ---- coach the grader ---- */
.coach-box{margin-top:16px;border:1px solid var(--rule);border-radius:10px;padding:12px 14px;background:#f7fafb}
.coach-help{color:var(--muted);font-size:12px;margin:4px 0 10px}
.coach-grade{display:flex;align-items:center;gap:6px;margin:8px 0 2px}
.coach-grade .cg-label{font-weight:600;font-size:13px}
.coach-grade input{width:64px;padding:6px 8px;border:1px solid var(--rule);border-radius:6px;font-family:inherit;font-size:14px;font-variant-numeric:tabular-nums}
.coach-grade .cg-pct{color:var(--muted)}
.coach-grade button{margin-left:4px;font-family:inherit;font-size:12.5px;font-weight:500;padding:6px 12px;border-radius:6px;border:1px solid var(--blue);background:var(--blue);color:#fff;cursor:pointer}
.notes-history{margin:10px 0}
.nh-head{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;margin-bottom:5px}
.nh-item{font-size:12.5px;padding:6px 8px;background:#fff;border:1px solid var(--rule);border-radius:6px;margin-bottom:5px}
.nh-item .nh-date{color:var(--muted);font-variant-numeric:tabular-nums;margin-right:6px}
.manual-badge{color:var(--blue);font-weight:700;cursor:help}
.coach-verdicts{display:flex;flex-wrap:wrap;gap:10px;font-size:12.5px;margin-bottom:8px}
.coach-verdicts label{display:flex;align-items:center;gap:4px;cursor:pointer}
.coach-box textarea{width:100%;min-height:64px;border:1px solid var(--rule);border-radius:6px;
  padding:8px;font-family:inherit;font-size:13px;resize:vertical}
.coach-actions{display:flex;gap:8px;margin-top:8px}
.coach-actions button{font-family:inherit;font-size:13px;font-weight:500;padding:7px 14px;
  border-radius:6px;border:1px solid var(--rule);background:var(--white);color:var(--navy);cursor:pointer}
.coach-actions button.primary{background:var(--blue);color:var(--white);border-color:var(--blue)}
.coach-status{color:var(--blue);font-size:12.5px;margin-top:8px;min-height:16px}

/* ---- dashboard ---- */
.dash{padding:4px 20px 8px}
.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:14px}
.tile{border:1px solid var(--rule);border-radius:10px;padding:14px 16px;background:var(--white)}
.tval{font-size:30px;font-weight:600;color:var(--navy);line-height:1;font-variant-numeric:tabular-nums}
.tval.flag{color:var(--flag)}
.tlbl{color:var(--muted);font-size:12px;margin-top:6px}
.dash-cols{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}
.card{border:1px solid var(--rule);border-radius:10px;padding:14px 16px}
.card-h{font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--navy);margin-bottom:10px}
.bar-row{display:grid;grid-template-columns:1fr 90px 34px;gap:8px;align-items:center;margin-bottom:7px}
.bar-lbl{font-size:12px;text-transform:capitalize;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar-lbl .muted{color:var(--muted)}
.bar-track{height:8px;background:var(--rule);border-radius:4px;overflow:hidden}
.bar-fill{height:100%;border-radius:4px}
.bar-fill.miss{background:var(--flag)}
.bar-fill.ok{background:var(--teal)}
.bar-fill.neutral{background:var(--blue)}
.bar-val{font-size:12px;text-align:right;color:var(--muted)}
.list-head{padding:10px 20px 0;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--navy)}
@media(max-width:900px){.tiles{grid-template-columns:repeat(2,1fr)}.dash-cols{grid-template-columns:1fr}}

/* coaching worklist */
.worklist{margin-bottom:12px;border-color:var(--navy)}
.wl-row{display:grid;grid-template-columns:56px 1fr auto;gap:12px;align-items:center;padding:8px 4px;border-bottom:1px solid var(--rule);cursor:pointer}
.wl-row:last-child{border-bottom:0}
.wl-row:hover{background:#f4f7f9}
.wl-score{font-size:20px;font-weight:600;font-variant-numeric:tabular-nums;text-align:center}
.wl-score.lo{color:var(--flag)} .wl-score.mid{color:var(--navy)}
.wl-top{display:flex;gap:8px;align-items:baseline}
.wl-cust{font-weight:600;color:var(--navy)}
.wl-rep{color:var(--blue);font-size:12px;font-weight:500}
.wl-flags{color:var(--flag);font-size:12px;font-weight:600}
.wl-issue{color:var(--muted);font-size:12.5px;margin-top:1px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:600px}
.wl-dur{color:var(--muted);font-size:12px}
.wl-empty{color:var(--muted);padding:6px 4px}
td.script{color:var(--muted)}

/* ---- home page / call list ---- */
.idx-head{padding:16px 20px 8px}
.idx-title{font-size:20px;font-weight:600}
.idx-sub{color:var(--muted);font-size:12px;margin-top:2px}
.how-link{font-size:12px;font-weight:500;color:var(--blue);text-decoration:none;margin-left:12px}
.how-link:hover{text-decoration:underline}
#updated{color:var(--muted)}
.pull-btn{margin-left:10px;font-family:inherit;font-size:11px;font-weight:600;padding:3px 10px;border-radius:6px;border:1px solid var(--blue);background:var(--white);color:var(--blue);cursor:pointer}
.pull-btn:hover{background:var(--blue);color:#fff}
.pull-btn:disabled{opacity:.7;cursor:default;background:var(--white);color:var(--muted);border-color:var(--rule)}

/* ---- mobile ---- */
@media(max-width:720px){
  .cols{grid-template-columns:1fr}
  .transcript,.scorecard{max-height:none;overflow:visible}
  .transcript{border-right:none;border-bottom:1px solid var(--rule)}
  .topbar .hd-main{font-size:14px;line-height:1.7}
  .hd-main .sep{margin:0 4px}
  .turn{grid-template-columns:30px 66px 1fr;gap:5px}
  .turn .who{font-size:10px;overflow:hidden}
  audio{height:40px}
}
@media(max-width:640px){
  table.calls th:nth-child(1),table.calls td:nth-child(1),
  table.calls th:nth-child(4),table.calls td:nth-child(4),
  table.calls th:nth-child(7),table.calls td:nth-child(7),
  table.calls th:nth-child(8),table.calls td:nth-child(8){display:none}
  .idx-title{font-size:18px}
  .filters{gap:6px;padding:8px 14px}
  .dash,.list-head,.idx-head{padding-left:14px;padding-right:14px}
  table.calls th,table.calls td{padding:8px}
}
/* cheat sheet */
.cs-wrap{max-width:760px;margin:0 auto;padding:24px 20px 60px}
.cs-title{font-size:26px;font-weight:600;color:var(--navy);margin:12px 0 6px}
.cs-intro{color:#33475b;font-size:14px;margin-bottom:18px}
.cs-two{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:22px}
.cs-card{border:1px solid var(--rule);border-radius:10px;padding:14px;font-size:13px;color:#33475b}
.cs-badge{display:inline-block;font-weight:700;padding:2px 8px;border-radius:5px;margin-bottom:6px;font-size:13px}
.cs-badge.fund{background:#e9f7f3;color:#1a7f68}
.cs-badge.rap{background:#eaf3fa;color:var(--blue)}
.cs-wrap h2{font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--navy);margin:22px 0 8px;border-bottom:1px solid var(--rule);padding-bottom:5px}
.cs-group{margin-bottom:12px}
.cs-step{font-weight:600;font-size:14px;color:var(--navy);margin:8px 0 4px}
.cs-item{font-size:13px;color:#33475b;padding:4px 0 4px 12px;border-left:2px solid var(--rule);margin-bottom:3px}
.cs-item b{color:var(--navy);text-transform:capitalize}
.cs-rules{font-size:13px;color:#33475b;padding-left:18px}
.cs-rules li{margin-bottom:7px}
.cs-rules b{color:var(--navy)}
.filters{display:flex;gap:8px;align-items:center;padding:8px 20px 12px;border-bottom:1px solid var(--rule);flex-wrap:wrap}
.filters .fbtn{border:1px solid var(--rule);background:var(--white);color:var(--navy);font-family:inherit;font-size:12px;font-weight:500;padding:5px 12px;border-radius:6px;cursor:pointer}
.filters .fbtn.active{background:var(--navy);color:var(--white);border-color:var(--navy)}
.filters select{font-family:inherit;font-size:12px;padding:5px 8px;border:1px solid var(--rule);border-radius:6px;color:var(--navy)}
.filters .search{font-family:inherit;font-size:13px;padding:6px 12px;border:1px solid var(--rule);border-radius:6px;color:var(--navy);min-width:220px}
.filters .search:focus{outline:none;border-color:var(--blue)}
.filters .spacer{flex:1}
.filters .count{color:var(--muted);font-size:12px}
table.calls{width:100%;border-collapse:collapse;font-size:13px}
table.calls th{text-align:left;padding:8px 12px;border-bottom:1px solid var(--rule);color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em;cursor:pointer;user-select:none;font-weight:600;position:sticky;top:0;background:var(--white)}
table.calls th:hover{color:var(--navy)}
table.calls th.num,table.calls td.num{text-align:right;font-variant-numeric:tabular-nums}
table.calls td{padding:7px 12px;border-bottom:1px solid var(--rule)}
table.calls tr.row{cursor:pointer}
table.calls tr.row:hover td{background:#f4f7f9}
table.calls tr.flagged td:first-child{box-shadow:inset 3px 0 0 var(--flag)}
.pill{font-variant-numeric:tabular-nums;font-weight:600}
.pill.hi{color:var(--teal)} .pill.mid{color:var(--navy)} .pill.lo{color:var(--flag)}
.flagcell{color:var(--flag);font-weight:600}
.rep-cell{font-weight:600}
.cust-cell{font-weight:600;color:var(--navy)}
.coached-badge{font-size:12px;cursor:help}